Troubleshooting

Quick fixes for the most common questions.

I connected a channel but it says I am not connected
Give the first sync a moment, then refresh.
My Instagram will not connect
The two most common fixes for Instagram.
It says my account is already connected somewhere else
The account is linked to another tool and must be removed first.
My replies sound generic
Fill in your Brand Voice and Knowledge Base.
My AI replies stopped
You may have used all your credits for the billing period.
Still need help?
Reach Emma or the team directly.

Looking for something else? Back to the Help Center.