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EngageBeast

Setting Up Your AI

What is the Knowledge Base, and why it matters

The Knowledge Base gives EngageBeast the facts about your business, so replies are accurate, not guesses.

You can add:

  • Short answers (like your hours, address, parking info, booking link)
  • Website links (EngageBeast reads them for info)
  • Files (like a services menu or FAQ)

How to set it up

  1. 1Go to Knowledge Base in your settings.
  2. 2Add short answers for the questions you get most (hours, pricing approach, location, services).
  3. 3Add your website URL so it can pull details.
  4. 4Upload any helpful files (menus, FAQs).
  5. 5Save.

Why this matters

When a customer asks "are you open Sunday?" or "how much is X?", EngageBeast answers correctly because it knows your real info. Without it, the AI has to stay vague. The more you add, the smarter and more helpful your replies.

PreviousWhat is Brand Voice, and why it matters

Still need help?

Ask Emma, our chat assistant (bottom-right), or reach the team at support@engagebeast.ai. You can also send a support request.